PitLane Store
Store policies
These operational terms describe the initial first-party store. They should be reviewed with PitLane’s legal and accounting advisers before checkout is enabled.
Seller and pricing
PitLane is the sole seller. Product and shipping prices are shown in Indian rupees and include applicable GST. A tax invoice is issued at dispatch. Availability and dispatch estimates are confirmed when an order is accepted.
Shipping
Orders are delivered to serviceable Indian PIN codes using a third-party courier selected by PitLane. Tracking is shared after dispatch. Supplier-backed products may require availability verification within 24 hours before packing.
Cancellation
Contact PitLane support promptly to request cancellation. Unpaid orders expire automatically. A paid order can be cancelled only before dispatch unless PitLane cannot fulfill it. Approved prepaid cancellations are refunded to the original payment method.
Returns and damage
Contact support within seven days of delivery for a damaged, incorrect, expired, or materially defective product. Keep the packaging and provide photographs. Returns require support approval; opened or used consumables are not returnable unless defective. Split and self-service returns are not supported during the initial launch.
Refunds and credit notes
Approved full-order refunds are initiated through Razorpay and may take the payment provider or bank additional time to settle. When an invoiced supply is reversed, PitLane issues the applicable GST credit note. Partial refunds and exchanges are not offered initially.
Warranty and safe use
Manufacturer warranties, where supplied, apply according to their stated terms. Buyers must follow labels, safety data, surface-compatibility guidance, and professional-use instructions. Test products on an inconspicuous area before full application.
Order data and privacy
PitLane uses buyer contact, address, GST, payment-reference, order, and support information to process, fulfill, document, and protect the purchase. PitLane does not receive or store card numbers or CVV. Necessary data may be shared with Razorpay, couriers, tax/accounting providers, and support processors.
These policies supplement PitLane’s Terms and Privacy Policy. Questions or return requests should be sent through contact support.
Return to store